When you activate your license via CardExchange®, the application communicates with the license server via HTTPS over port 443. Because of Firewall restrictions and/or policies within a company, it can be that communication via this port and protocol is blocked. It is also possible that there is no connection with the Internet available on your computer. In both cases you need to activate your license online via the ExchangeIt website. If you receive this error please open the activation page on the website and enter the information presented in the CardExchange® Activation Information window, into the corresponding fields of the activation side and click on Activate to activate your license. DO NOT CLOSE THE WEBSITE DURING THE ACTIVATION! Clpsing the website during the activation can cause that your license will not work anymore...

When the license is activated and you have downloaded the activated file, you can proceed with installing the license on your computer. This process is described in the Online Installation Guide at section "Installing an Activated License"